Refunds and cancellations
Refunds are yours to decide. Because sales run through your own Stripe account, you issue them there and you set the policy.
Issuing a refund
Open your Stripe dashboard, find the payment, and refund it. It goes back to your buyer's card in five to ten days, which is your bank's timing rather than anything we control.
What happens to the ticket
| You issue | What happens |
|---|---|
| A full refund | The ticket stops working and the seat goes back on sale automatically. |
| A partial refund | The ticket stays valid and they still get in. |
Our fee on a refunded ticket
There are no fee refunds on returned tickets. The card processing on the original sale isn't recoverable either, and a refund is your decision rather than a fault in the sale, so the fee stands.
On a $20 ticket that's 61¢. It's stated here so it's never a surprise on a statement.
Cancelling or moving an event
If nothing has sold, take the event down yourself — delete it, or save it back to draft while you sort out a new date.
Once tickets have sold, deleting is blocked, because that record is the proof of what was paid and refunded. Moving a date is just an edit and everyone keeps their ticket. If you're calling it off, refund the buyers from your Stripe dashboard as above and message me so we can get word out to them.